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This is about the the fiftieth time I have typed and told this story.  I have had a Chase credit card for at least five years.  I have never been late on a payment and always pay much more than the minimum amount.  My initial interest rate was 8.9%.  In December of 2009, Chase arbitrarily raised my interest rate 6 percentage points.  I guess they wanted to make sure they beat the government to the punch...they sure did.

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Chase, which lowered my available credit from 11,000 to 4500 in 2009, took my interest rate from 0 all the way to the current 29.99% over the past year - the higest rate they charge. When I asked the representative what they based that on, they said it's based on a  'credit evaluation' but would not tell me what that included, or what it was that had them considering me a risk of loss, when I pay ontime, automatically, and have good credit, and at one point they considered me enough of a credit asset to offer me 0%. He continued to say it's not based on my credit score, it's based on a 'credit evaluation' but could never tell me what that included or why, for my account specifically, they had chosen the credit rating associated with the highest possible risk. He said there is nothing he can do for me.

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They told me a new card would arrive withing 5-7 business days. Until
then, I'm stuck using my credit card and paying them interest, and
this morning, unless I want to wait in the long lines at the bank for
a temporary card. My account has been charged $25 for the reissue of
a new card that I didn't request (or even authorize). I'm assuming
that the long list of people (too long to call or email) are all
getting hit with this $25 charge. The fraud department blamed the
bank and the bank blamed the fraud department and no one is able to
rush deliver me an ATM card or explain what merchant "compromised" the
number.

I'd like to cancel all my accounts at JP Morgan Chase, but I do admit
that I'm a little bit afraid that they'll lose my money in the process
and forget to tell me.